Project Manager, Technical Services (PERMANENT REMOTE POSITION)

Reports to: Marketing Engagements Manager 

As the Project Manager, Technical Services, you will lead the end-to-end project management of website engagements — ensuring projects move efficiently from kickoff through launch — while providing support for internal technical implementations and the agency’s website maintenance and hosting program as needed. 

You will work closely with the Lead, Web Strategy & Product, and partner across a cross-functional web team that includes web strategists, account managers, UX/UI designers, SEO specialists, copywriters, and developers. You will be accountable for keeping website work on time, on budget, and moving through the right process until completion. 

This is a client-facing role that requires strong technical project management discipline, excellent communication, and a high level of comfort managing multiple workstreams within Forecast and other project and support tools.

Role & Responsibilities

Website Project Management

• Lead end-to-end project management for website engagements from kickoff through launch, including planning, scheduling, execution, and closeout.
• Build and manage detailed project plans, timelines, milestones, dependencies, and workback schedules for all website projects.
• Ensure website projects are delivered on time, on budget, and in alignment with scope, process, and quality expectations.
• Partner closely with the Lead, Web Strategy & Product, and web strategists to translate project strategy, scope, and requirements into clear execution plans.
• Coordinate cross-functional work across account management, UX/UI design, SEO, content, copywriting, and development to keep projects moving efficiently.
• Manage project risks, blockers, scope changes, and timeline impacts proactively, escalating when needed and driving resolution.
• Facilitate internal and client-facing meetings related to project status, timelines, decisions, approvals, risks, and next steps.
• Maintain strong visibility into project health, budget usage, and resource needs throughout the full lifecycle of each engagement.
• Ensure handoffs between strategy, design, content, SEO, development, QA, and launch are organized and clearly documented.

Client Communication & Service Delivery

• Serve as a key point of contact for website project communication.
• Provide clear, proactive, and professional communication to clients regarding timelines, deliverables, ticket status, open items, risks, and next steps.
• Help ensure clients have a consistent, organized, and positive experience throughout both project-based and ongoing technical support engagements.
• Coordinate with internal technical and account teams to resolve client issues efficiently and minimize disruption.

Forecast, Process & Operational Discipline

• Use Forecast as the core project management tool for project setup, planning, resourcing visibility, task management, timeline tracking, and budget oversight.
• Maintain accurate project plans and task structures in Forecast to support delivery visibility, team coordination, and financial discipline.
• Track actuals against estimates and flag risks to timelines, budgets, or team capacity early.
• Ensure website and technical services follow agency processes and documentation standards.
• Identify opportunities to improve workflows, tools, documentation, ticketing processes, and project management practices across the web function.

Technical Services Oversight Support

• As needed, provide support to the Maintenance and Hosting team to oversee ongoing website maintenance activities such as content updates, configuration changes, plugin updates, and simple style or layout changes.
• As needed, facilitate monthly reporting workflows for maintenance and hosting clients, including report coordination, review, and distribution.

Additional Responsibilities

• Stay informed on website delivery best practices, technical workflows, and evolving WordPress, Webflow, HubSpot, hosting, and support operations.
• Participate in training and professional development to strengthen project management and technical services capabilities.
• Take on additional projects, as assigned, in support of ClearEdge’s technical services and broader business goals.
  

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of project management experience in website development, digital delivery, technical services, or a related agency environment.
• Proven experience managing website projects from kickoff through launch.
• Proven experience coordinating ongoing support, maintenance, or retainer-based client work.
• Strong experience building and managing project plans, timelines, dependencies, budgets, and cross-functional workflows.
• Experience working in project management systems, preferably including Forecast or similar tools.
• Experience working within a ticketing or support request system and managing multiple incoming priorities with strong follow-through.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional internal teams.
• Strong organizational and operational skills, with close attention to detail and a high standard for accountability.
• Ability to manage multiple concurrent projects and support requests in a fast-paced agency environment.
• Technical aptitude and familiarity with website platforms and environments, including WordPress, Webflow, hosting, and common website support workflows.
• Proactive problem-solving skills with the ability to identify issues early and drive resolution.

Salary & Benefits

• Fully remote model since 2006
• Work schedule flexibility
• Health + dental insurance
• Life insurance
• Permissive PTO
• Company-sponsored 401K
• 11 paid company holidays
• Rest and recharge days throughout the year
• No meeting Fridays for dedicated focus time

About ClearEdge

ClearEdge ignites talent and HR tech brands with bright ideas and the people who bring them to life. We are a marketing agency. A search firm. And a leadership development community. That’s right, we’re a three-in-one partner in growth, transforming the business of talent from storyboards and whiteboards to boardrooms. ClearEdge provides expert strategies and guidance so companies, marketing teams, and leaders can stand out and rise up. We are a nationwide team of industry-focused strategists, marketers, creators, doers, coaches, and recruiters. But more than that, we’re people who love helping you craft the story of your success. Explore the possibilities at meetclearedge.com. 

To apply for the position, please email us at careers@meetclearedge.com.