Project Manager, Technical Services (PERMANENT REMOTE POSITION)

POSITION)

Reports to: Marketing Engagements Manager 

As the Project Manager, Technical Services, you will lead the end-to-end project management of website engagements while also supporting broader marketing services and non-web programs as a meaningful part of the role. In addition to website project delivery, this position plays an important role in managing Maintenance & Hosting ticket workflows, supporting internal technical implementations, and coordinating website product-related work. You will help ensure both project-based and ongoing work moves efficiently, stays organized, and is delivered through the right process from kickoff through completion.

You will work closely with the Lead, Web Strategy & Product, Account Managers, and collaborate across a cross-functional team that includes web strategists, UX/UI designers, SEO specialists, copywriters, developers, and broader marketing services team members as needed. You will be accountable for keeping both website and non-web work on time, on budget, and moving through the right process to completion.

This is a client-facing role that requires strong project management discipline, excellent communication, and a high level of comfort managing multiple concurrent workstreams within Forecast and other project and support tools.

Role & Responsibilities

Website Project Management

• Lead end-to-end project management for website engagements from kickoff through launch, including planning, scheduling, execution, and closeout.
• Build and manage detailed project plans, timelines, milestones, dependencies, and workback schedules for all website projects.
• Ensure website projects are delivered on time, on budget, and in alignment with scope, process, and quality expectations.
• Partner closely with the Lead, Web Strategy & Product, and web strategists to translate project strategy, scope, and requirements into clear execution plans.
• Coordinate cross-functional work across account management, UX/UI design, SEO, content, copywriting, and development to keep projects moving efficiently.
• Manage project risks, blockers, scope changes, and timeline impacts proactively, escalating when needed and driving resolution.
• Facilitate internal and client-facing meetings related to project status, timelines, decisions, approvals, risks, and next steps.
• Maintain strong visibility into project health, budget usage, and resource needs throughout the full lifecycle of each engagement.
• Ensure handoffs between strategy, design, content, SEO, development, QA, and launch are organized and clearly documented.

Broader Marketing Services Project Management 

• Provide project management support for non-web marketing services engagements as needed 
• Partner with account management and delivery leads to support timelines, coordination, task management, and execution across broader agency workstreams when technical services workload permits

Technical Services Oversight Support

• Own intake, prioritization, tracking, and coordination of Maintenance & Hosting tickets across internal teams and client needs
• Manage ticket status, turnaround expectations, and communication with both internal stakeholders and clients
• Oversee ticket workflow hygiene in the support/ticketing system, including assignment, follow-up, documentation, and closure
• Lead project management for ATS sync implementations, including kickoff, requirements coordination, timeline management, stakeholder communication, testing coordination, launch readiness, and issue resolution
• As needed, facilitate monthly reporting workflows for maintenance and hosting clients, including report coordination, review, and distribution.

Client Communication & Service Delivery

• Serve as a key point of contact for client communication across website, technical services, and broader marketing services engagements, as assigned.
• Provide clear, proactive, and professional communication to clients regarding timelines, deliverables, ticket status, open items, risks, dependencies, and next steps.
• Help ensure clients have a consistent, organized, and positive experience across both project-based and ongoing support engagements.
• Coordinate with internal technical, marketing services, and account teams to resolve client issues efficiently, maintain alignment, and minimize disruption.

Forecast, Process & Operational Discipline

• Use Forecast as the core project management tool for project setup, planning, resourcing visibility, task management, timeline tracking, and budget oversight.
• Maintain accurate project plans and task structures in Forecast to support delivery visibility, team coordination, and financial discipline.
• Track actuals against estimates and flag risks to timelines, budgets, or team capacity early.
• Ensure website and technical services follow agency processes and documentation standards.
• Identify opportunities to improve workflows, tools, documentation, ticketing processes, and project management practices across the web function.

Additional Responsibilities

• Stay informed on website delivery best practices, technical workflows, and evolving WordPress, Webflow, HubSpot, hosting, and support operations.
• Participate in training and professional development to strengthen project management and technical services capabilities.
• Take on additional projects, as assigned, in support of ClearEdge’s technical services and broader business goals.
  

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of project management experience in website development, digital delivery, technical services, or a related agency environment.
• Proven experience managing website projects from kickoff through launch.
• Proven experience coordinating ongoing support, maintenance, or retainer-based client work.
• Strong experience building and managing project plans, timelines, dependencies, budgets, and cross-functional workflows.
• Experience working in project management systems, preferably including Forecast or similar tools.
• Experience working within a ticketing or support request system and managing multiple incoming priorities with strong follow-through.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional internal teams.
• Strong organizational and operational skills, with close attention to detail and a high standard for accountability.
• Ability to manage multiple concurrent projects and support requests in a fast-paced agency environment.
• Technical aptitude and familiarity with website platforms and environments, including WordPress, Webflow, hosting, and common website support workflows.
• Proactive problem-solving skills with the ability to identify issues early and drive resolution.

Salary & Benefits

This is a full-time, permanent work-from-home salaried position requiring very infrequent travel to client locations. Salary will be commensurate with experience. Our benefits include:

• Fully remote model since 2006
• Work schedule flexibility
• Health + dental insurance
• Life insurance
• Permissive PTO
• Company-sponsored 401K
• 11 paid company holidays
• Rest and recharge days throughout the year
• No meeting Fridays for dedicated focus time

About ClearEdge

ClearEdge ignites talent and HR tech brands with bright ideas and the people who bring them to life. We are a marketing agency. A search firm. And a leadership development community. That’s right, we’re a three-in-one partner in growth, transforming the business of talent from storyboards and whiteboards to boardrooms. ClearEdge provides expert strategies and guidance so companies, marketing teams, and leaders can stand out and rise up. We are a nationwide team of industry-focused strategists, marketers, creators, doers, coaches, and recruiters. But more than that, we’re people who love helping you craft the story of your success. Explore the possibilities at meetclearedge.com. 

To apply for the position, please email us at careers@meetclearedge.com.